Test the bot before the client does. Agent Torture Lab gives you transcripts, findings, and a branded report you can send at handoff.
Your logo and colors on a report the client can understand.
Each finding points back to the conversation that exposed it.
Issues are sorted by severity, confidence, and what to change next.
Run the same pressure test after fixes and show what improved.
Keep packs for the verticals and channels you work in most.
Draft plans for now. Billing comes in a later step.