We break bots so customers don't have to.
Agent Torture Lab is a crash test lab for customer-facing AI agents. We send in the nightmare customers: impatient, confused, occasionally unfair. Then we hand you back a plain-English launch report: what broke, how risky it is, and what to fix. No vibes, just receipts.
Why it exists
AI agents now answer real customers about refunds, safety, and money. When one makes up a policy or caves under pressure, it costs trust, and trust is expensive to win back. Most teams find out from a bad review or a screenshot. We'd rather you found out first, in a lab, on purpose.
What we believe
Evidence beats vibes.
Every finding points at the transcript line that proves it. No claim without a receipt.
The report is the product.
Not a dashboard to babysit. One artifact you can read, act on, and hand to a client.
Honest about what is live.
API and website chat testing run today. We label unsupported edges instead of overpromising.
Who it's for
Founders deciding whether to ship. Bot builders hardening a release. Agencies who need a QA handoff a client can actually trust. The same report works for all three.
Questions or partnerships? hello@agenttorture.com